CAROUSEL REPORT (CUSTOM)
This custom report allows your managers to monitor their team's
performance with automated weekly reporting using our Report Shares.
The report utilizes the carousel to group your team members (e.g.
technicians) by reporting...
LAST 12 MONTHS NET PROMOTER SCORE REPORT (NPS)
This Custom Report in the Reports tab allows you to add all of your
surveys that include the Net Promoter Score and view the trends by
each and in total for the past 12 months. Groups allows you to crea...
MANAGE GROUP SOURCE
This maps which questions or hidden fields used in your survey to the
ID field in a _GROUP TABLE_. You can also define any sub-level
sorts/breaks (up to 3 levels) based on any of the 6 Group Table Levels
you have defined (see Gro...
MANAGE SCORECARD QUESTIONS
Manage scorecard questions allow you to define which questions you
want to include on your scorecard report. This page displays all
supported questions you can choose from found in your survey. The "Top
Box Range" values p...
Ranking on the scorecard (toggle) creates 3 tiers (High, Middle,
Bottom) automatically. You can sort the scorecard by the Ranking
column to create benchmarking.
To turn on Ranking check the "Show Ranking" check box.
The scorecard report lets you track employees (e.g. Technicians) or
locations (Retail Stores) and is immediately updated with each
completed survey response. The scorecard graphically tracks which
tech's are your high performers and allows...
Trend Charting on the Analyzer/Report Analyzer allows you to
graphically view your response data over time (daily/monthly/yearly).
You can include responses vs. percentages and include a "target"
Trend Charting is mor...