Isaac Heating & Air Conditioning in Rochester NY

Mary Dorman

November 11, 2025

Ismail did a wonderful job figuring out my fireplace problem!

Response from Business

We are delighted to hear that you had a 5-star experience with Isaac Heating & Air Conditioning.

John Russell

November 11, 2025

Our technician Gabrielle, arrived first thing, was efficient, and professional.

Response from Business

We appreciate your positive feedback! We'll keep working towards a 5-star experience.

Ann Schauber

November 11, 2025

I had annual service on 10/21. The tech that worked outside n AC and Generator didn't notice a gas leak. When RGE came the following week to install new meter they found a leak to the generator. Isaac did come the next day to fix but don't understand why it wasn't caught when they were there. Also the Duct seal compound from the house to AC is half gone, also should have been checked and caught.

Response from Business

Mary Pratt

November 11, 2025

We were very pleased with the services provided by Jeffrey Brown today. He was efficient and knowledgeable. Great job!

Response from Business

Maryann Pezzulo

November 11, 2025

Joe is awesome and experienced. He had to order a part for furnace and will complete job when part arrives. Joe explained everything and how to maintain until part arrives. He is fabulous! Continued: Joe Sanborn came back and completed the job! Joe Sanborn is a tremendous asset to Isaac and customers. He is knowledgeable, confident, patient and professional. He is a super star!!!!!! 11 11 25. Joe did annual inspection on furnace. Everything ok. He is a great professional and we are a l ways happy to see him!

Response from Business

Thank you for taking the time to leave us a 5-star review. We hope to continue providing exceptional service for all of your home services needs. Thank you for choosing Isaac Heating & Air Conditioning.

Hector Cartagena

November 11, 2025

Danial Dohner was efficient,professional and knowledgeable

Response from Business

Hector, we appreciate you taking the time to leave us a 5-star rating! We are glad to hear that you has a positive experience with our technician and that they answered all of you questions. Thank you for choosing Isaac!

Peter Baillargeon

November 11, 2025

Sabrina was clearly a skilled technician who quickly and efficiently completed the routine checks and maintenance on our fireplace and answered all our questions.

Response from Business

Thank you so much for taking the time to leave a 5-star review, Peter! We are thrilled to hear that you had a positive experience with our technician, Liam Donovan. We take great pride in our team's expertise and are glad that Liam was able to provide efficient and thorough service for your heat pump system. We are always more than happy to answer any questions you may have. Thank you for choosing Isaac Heating & Air Conditioning as your home services provider. We appreciate your support!

Jehoiada Bernard

November 11, 2025

The technician, Ethan DeSalvo, showed up on time and was quite professional and pleasant. He completed the annual maintenance service, leaving the work area clean. I'm very pleased with the service.

Response from Business

Thank you for the 5-star rating! We're pleased to know you had a great experience.

Ryan Farrell

November 10, 2025

Always great service. Our tech Landon was courteous, and took the time to describe what he replaced in our furnace.

Response from Business

Thank you for taking the time to leave us a 5-star review. We appreciate your recognition of our hard work and we appreciate your support.

Jacques Paquin

November 10, 2025

I had Keith B service come to inspect/clean/tune my 10 year old Lennox high efficiency furnace. I feel he took his time and did a very thorough job. I was sent a picture of the heat exchanger and the stats on all the furnace metrics that were tested. After he was done he cleaned up the work area and explained everything. a+ job

Response from Business

Thank you for taking the time to leave us a 5-star review. We appreciate your recognition of our hard work and we appreciate your support.

Jan Hudson

November 10, 2025

Chris was professional while being personable. He took the time to perform a thorough inspection and determined it wasn’t the fireplace fan but the motor that was falling.

Response from Business

Your 5-star review made our day! Thanks for choosing Isaac Heating & Air Conditioning.

Donald Ball

November 10, 2025

Great company, Great employees never had problems with them at all. Had questions about my new furance l emailed Ray and he put me in touch with the employee who had all the answers. Thanks again for the great service. Don Ball

Response from Business

Thank you for taking the time to leave us a 5-star review. We appreciate your recognition of our hard work and we appreciate your support.

Rob Keefe

November 10, 2025

The team worked very efficiently and kept me informed of all they were doing.

Response from Business

Thank you for your 5-star review! Your satisfaction is our top priority.

Daniel Bell

November 10, 2025

My furnace routine maintance was done very professionally. The serviceman, (Anthony), answered all my questions and went over everything he had done. I was very satisfied .

Response from Business

Kimberly Morrison

November 10, 2025

The technician was on time, friendly and informative.

Response from Business

Thank you for taking the time to leave us a 5-star review. We appreciate your recognition of our hard work and we appreciate your support.

Jeffrey Pieper

November 10, 2025

Technician was very knowledgeable and communicated well before arriving and during the repair process. Went above and beyond to diagnose the problem and find a solution

Response from Business

Thank you for your 5-star review! Your satisfaction is our top priority.

Laura Cheney

November 10, 2025

Service was excellent. I can’t say enough good things about the technician, Brian. Before he began his service work (annual maintenance of oil burning boiler) he took the time to answer a number of questions I had - which I especially appreciate. He was very pleasant, professional, (and understandable) in his communication. At the end of the call, he and another technician, Ron, who had come to assist, thoroughly explained what had been done to service the unit - including parts replaced. I honestly couldn’t be more satisfied and the noises the unit was making are now gone. Yay!

Response from Business

Your 5-star review made our day! Thanks for choosing Isaac Heating & Air Conditioning.

Kenneth Krieger

November 10, 2025

Amazing service and the technician was very knowledgeable!

Response from Business

We are delighted to hear that you had a 5-star experience with Isaac Heating & Air Conditioning.

Greta Mosley

November 10, 2025

The Rep was very detailed, knowledgeable and friendly!!!

Response from Business

Your 5-star review made our day! Thanks for choosing Isaac Heating & Air Conditioning.

Donna P

November 10, 2025

As always, a pleasure working with Isaac Heating & Air Conditioning. Our service person, Dave C, is knowledgeable and shared information about the system with us and answered all questions we had. Thank you.

Response from Business

Your 5-star review made our day! Thanks for choosing Isaac Heating & Air Conditioning.

Tim Murphy

November 10, 2025

Steve is a super nice guy, diagnosed the ASHP issue quickly but unfortunately did not have the replacement part…To be continued…

Response from Business

Hi Tim! Thanks for leaving a review for Isaac Heating & Air Conditioning. We're glad our technician was on time, but we apologize that he didn’t follow protocol with the shoe booties. Your feedback is important to us, and we’ll work on ensuring our team adheres to all our standards for a better experience. We appreciate you sharing this with us!

Susan Irwin

November 10, 2025

Tristan was professional, knowledgeable, and thoughtful. He performed his tasks quickly and with precision. He allowed me a few minutes to clean behind the fridge while it was out, which was very nice.

Response from Business

Your 5-star review made our day! Thanks for choosing Isaac Heating & Air Conditioning.

Karen Junker

November 09, 2025

A routine AC service call was scheduled for between 12 and 5. I got a call from the office at about 3 saying it would be later in the afternoon, and I said ok. I got a text from a tech at about 4 saying he was on his way. Then I got a text from a different tech at about 5 saying he was on his way. He arrived at 6:30 and when I said I was disappointed, he said “why”? Cody did a good job cleaning my AC, so I don’t fault him, except he should have apologized right away for being so late. He did apologize as he was leaving. I also don’t like such a broad time range for arrival time.

Response from Business

Hi Karen, thank you for your feedback on your recent experience with Isaac Heating & Air Conditioning. We truly appreciate your patience with our scheduling. I'm sorry for the confusion and delays you faced, as we strive to provide timely service. I'm glad to hear that Cody did a great job cleaning your AC! I'll make sure your concerns about communication and the broad time range are addressed. Your satisfaction is important to us, and we want to improve. Please contact us so we can help resolve the situation. Thank you again for your review!

DARLENE MCCRAY

November 09, 2025

He was great!!!! Handled everything professionally. Listened and answered all my questions. Explained everything....

Response from Business

We are delighted to hear that you had a 5-star experience with Isaac Heating & Air Conditioning.

ron wok

November 08, 2025

Efficient service by Darian. Friendly and informative.

Response from Business

Thank you for taking the time to leave us a 5-star review. We appreciate your recognition of our hard work and we appreciate your support.

Glenn Greibus

November 08, 2025

Shannon Sims from Isaac Heating installed our new furnace today and completed other related work. He was knowledgeable, efficient, experienced and professional from start to finish. We couldn't be more pleased. Thank you Shannon for your excellent work and service to our country (Navy veteran)! Unfortunately I've had to contact Isaac for follow up work due to problems with the installation - cracked siding and large air gaps with the new pvc pipes they used (Note: There were two technicians as we had two furnaces installed). Spoke with the job estimator and am being handed off to the Warranty department for follow through. Awaiting a response regarding rectifying problems. We'll see how this pans out...

Response from Business

Dawn Crego

November 08, 2025

I had furnace cleaning and checked. Everything went well and my dog approved too.

Response from Business

Thank you for the positive review! We're happy you enjoyed our service and will aim to make your next experience even better.

inga rojas

November 07, 2025

Sheldon was great! Provided good service, explained things and was a very pleasant, polite young man.

Response from Business

Your 5-star review made our day! Thanks for choosing Isaac Heating & Air Conditioning.

RobMere lamb

November 07, 2025

The technician was polite and helpful and provided us the choice of next steps.

Response from Business

We appreciate your feedback! We're committed to providing a 5-star experience in the future.

alan resnick

November 07, 2025

We expected one furnace and two boilers to be checked . We had set these appointments up about a month ago. When the technician came yesterday, she said she could only service the furnace not the two boilers. We then called up and found out that we were not scheduled for the two boilers even though we had set up the appointments well in advance we now have to wait two weeks for Isaac to come out and finish the job. Pretty Poor customer service. By the way, the technician that serviced the furnace did a fine job.

Response from Business

Frequently asked questions about Isaac Heating & Air Conditioning

How is Isaac Heating and Air Conditioning overall rated?

Isaac Heating and Air Conditioning has 4.7 rating.

What days are Isaac Heating and Air Conditioning open?

Monday: Open 24 Hours
Tuesday: Open 24 Hours
Wednesday: Open 24 Hours
Thursday: Open 24 Hours
Friday: Open 24 Hours
Saturday: Open 24 Hours
Sunday: Open 24 Hours

What services does Isaac Heating and Air Conditioning offer?

HVAC Service,HVAC Installation, Air Quality, Dehumidifiers, Humidifiers, CareClub Plans, Duct Cleaning, Whole-Home Generator, Fireplaces, Healthy Home Assessment, Insulation, Plumbing Services, Plumbing Repair, Drain Cleaning, Sewer Lines, Sump Pumps, Water Heaters, Pool Heaters, Heat Pumps, Ductless AC, Commercial HVAC, Commercial Plumbing

Isaac Heating & Air Conditioning Rochester

About us

Frequently asked questions about Isaac Heating & Air Conditioning

How is Isaac Heating and Air Conditioning overall rated?

What days are Isaac Heating and Air Conditioning open?

What services does Isaac Heating and Air Conditioning offer?