Federal Elite Heating & Cooling, Inc. #Location#

Shelly, thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points for anyone reading your review. Our technician diagnosed a failed outdoor unit and, based on the age of the system and the refrigerant it utilized, replacement of the indoor coil and refrigerant line set was also required to ensure compatibility with the new equipment and to maintain manufacturer warranty requirements. Before any replacement proposal is finalized, our comfort advisor also performs additional evaluation of the home and system, including confirming equipment sizing and application, which is why a comfort advisor was scheduled to visit. The proposal presented included the complete installed system and all materials necessary for a proper replacement. Like many contractors, we provide a turnkey installed price rather than itemized pricing for individual equipment and labor components. We understand you requested additional cost breakdowns, and we regret that the conversation did not end on a positive note. Our goal is always to answer questions respectfully and professionally, and we apologize if our communication fell short of that standard. We appreciate your feedback and have reviewed this interaction with our team as we continually strive to improve the customer experience.

Thank you, Mindy! We’re thrilled to hear about your experience with our team. We're proud of their dedication and passion!

Thank you, Kevin! We're thrilled Paul provided such excellent service. Looking forward to assisting with your future heating and cooling needs!

Thank you, Lorenz! We're thrilled Paul could help resolve your HVAC needs, even after hours! Your satisfaction is our priority.

Thank you, John! Glad Paul provided excellent service and promptly fixed your AC issue. Your satisfaction is our priority!

Thank you, JaeGee! We're thrilled by your review. Paul & Kristine appreciate your positive feedback. We'll keep striving to lead in service excellence!

Thanks, Tawny! Happy to hear Paul sorted everything out for you. We appreciate your gratitude! Let us know if you need further assistance.

Thank you, Krista! We're thrilled to hear our team provided the care and support you deserved. We're glad we could assist during this time!

Thank you, Joellyn! We're delighted Matt impressed you with his expertise. We look forward to serving you for years to come!

Thank you, Nautyca! We're fortunate to have Josh and Paul. We appreciate your feedback and they'll be delighted to hear your kind words!

Thank you, Mark! We're thrilled to hear about your positive experience with Matt, Kristine, and Cory. Your recommendation means a lot!

Thank you, Kelly! We're thrilled to hear about your positive experience with Josh and appreciate your loyalty over the years!

Thank you, Maggie! Josh & Paul pride themselves on their efforts, and your kind words inspire them more! We're thrilled to have served you well!