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Features
We provide you with the solutions, services, and tools to better understand your customers, anticipate their needs, and continue to provide a one-of-a-kind, exceptional customer experience.
Review Management Platform manages all your reviews from one convenient location
- Track your teams Net Promoter Score instantly or see their 5 star ratings for any period of time.
- Read and respond to your reviews real-time.
- Send Shout-Outs to your team in the field thanking them for doing great work and getting super reviews.
Review Widget allows you to showcase all of your great reviews in one place on your Website.
- Interactive Review Widget allows your site visitors to easily read your reviews from SurveySquare, Facebook and Google.
- Repost your Reviews! Highlight your great reviews with our reposting feature to your Google, Facebook or Instagram business feeds.
- Our Dashboard allows you to easily monitor your reviews and spot trends.
ActionTracker helps you track and resolve issues quickly.
- Track and auto-assign issues and sales leads in real-time.
- Keep track of your action items with full audit trails.
- Identify your Top Issues and drill down amongst team members.
- Monitor your action items with our Dashboard
Communication with your customers is critical for improving customer satisfaction, we make it easy!
- VOIP – Easily make crystal clear calls to your customers thru your browser with one click.
- SMS – Organize and track customer conversations by use of threads for ongoing communication.
- Email – Effortlessly manage emails with custom templates, appointment reminders, and dispatch.
- Monitor Reviews real-time from the Communication Manager and respond via VOIP, SMS or Email.
Employees are you most important asset, our Reports help you help them to succeed.
- Carousel Reports using feedback from your customers are great for annual or periodic reviews with your team members.
- Scorecards quickly identify your top performers and track your underperformers for coaching.
- Our Employee Surveys help measure your team’s engagement and identify areas of self-development and self-improvement.
- Incentivize your employees with our Leaderboard Report and reward them for doing great work and getting positive reviews.
Surveys that make sense for your business and gain valuable insight into your customers’ sentiment.
- Build Quality Surveys
- Enforce Your Brand
- Deploy SMS/Email Surveys (via Spreadsheet import, Mobile APPs or API)
- Make Analyzing Easy
Analyze using our online Analyzer makes it easy to quickly gain insight from your customer’s feedback.
- Graphs
- Trend Charts
- Crosstabs
- Powerful filters
Appointment Reminders are a great tool in communicating appointment times with your customers.
- Text, Email and/or Voice Reminders using our custom templates with a personalized message.
- Auto-Reply Text Back Confirmation Message for SMS
- With our Voice Platform you won’t have to worry about having their mobile number to text them – any phone number will work!
Dispatch notifications help build confidence by letting your customers know your team is on the way.
- Notify your customers via Text/Email/Voice you team is on the way!
- Custom Responsive/HTML Templates supports team member profile
- Fully Branded URL
- Personalized Message
- Use or Mobil APP in the field and let your team members dispatch and/or ask for a review using any Android/Apple mobile devices.
Voice Campaigns allow you to communicate with all your customers.
- Voice Campaigns reach everyone with a phone number and NOT just mobile users.
- Campaigns can be scheduled and in batches to help spread call-in loads
- Use our “Text to Speech” or “Record” the message in your own voice
- Advanced Call Menu Options come standard!
Live Chat Widget on your website lets your customers easily communicate with you.
- Fully Branded
- Supports Multiple Locations
- Texts message to anyone on your team
- Includes Email Notifications
Referrals help grow your business and our surveys facilitate that growth. Your team will receive an immediate notification email with every referral or automatically assign it to them in our ActionTracker!
- Our powerful surveys only ask your happy customers for a referral.
- Add a “Referral” button and link your “Referral” program on your website.
Sales Opportunities are maximized with our powerful surveys.
- Our surveys allow you the opportunity to list your additional products/services.
- Automated branded emails sent to your customer at completion of their survey that links directly to your webpages.
Reach your customers via SMS, Email and Voice with our flexible deployment options.
- Multi deployment thru spreadsheet Imports.
- Single deployment thru our platform.
- By your team using our Mobile APP’s in the field.
- Hands free via API interface with our Partners.
SurveySquare is interfaced with our Partners and Friends using our powerful program interface (API) making it easy to reach your customers automatically and hands free.
Don’t see your field service software vendor in our list? We always welcome the opportunity to make new friends. Contact us and we’ll be happy to reach out to your software vendor.
