| Question Types | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Social Media | Requires an additional fee | ||
| Carousel Selector | Requires an additional fee | ||
| Dropdown | |||
| Table (Single or Double Dropdown/Button) | |||
| Radio button | |||
| Yes/No | |||
| True/False | |||
| Multiple Choice | |||
| Matrix Checkboxes | |||
| Matrix Textbox | |||
| Matrix Radio buttons | |||
| Rating Scale | |||
| Star Rating Scale | |||
| Constant Sum | |||
| Text Box | |||
| One Line with Validation | |||
| Multi-line with Validations | |||
| Ranking | |||
| Display (Text editor for text & images) | |||
| Name & Address | |||
| Question Option Features | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Make Questions Required | |||
| Randomize Answer Order | |||
| Answer Layout i.e.Vertical/Horizontal) | |||
| Text Box (i.e. 50-5000 characters) | |||
| "Other" line – text or box (e.g.100-500 characters) | |||
| Points | |||
| Default Answer Row | |||
| Limit Number of Selected Answers (MC) | |||
| Auto or Manually Adjust Formatting | |||
| Top Box |
| Advanced Logic | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Question Branching Question Branching Example |
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| Page Condition Page Conditions Example |
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| Piping Answer Piping Example |
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| Response Triggers | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Email Triggers | |||
| Email Respondent Send branded email to respondent with attachment or Buttons that link back to your website pages (Includes Click-Thru tracking for example for Product Request) | Requires an additional fee |
| Survey Branding | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Editable "Back" Next" "Submit" "Cancel" Button Text | |||
| Upload Logo's | |||
| Customizable Font Family & Size | |||
| Customizable Page Colors | |||
| Customizable Matrix Question Colors | |||
| Editable Header/Footer Text | |||
| Optional Back Button | |||
| Customizable Progress Bar (Supports Color Choices) |
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| Customizable Border | |||
| Question Numbering Options | |||
| Customizable Greeting message | |||
| Customizable Thank You message | |||
| Q-Banks (e.g. Store Your Standard Questions) | |||
| Libraries | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Styles (e.g. Store and share your Survey Themes our use our Standard Ones) | |||
| Image Manager (e.g. Store your own images, documents, photos) |
| Survey Creation | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Create from Scratch | |||
| Copy from Existing Survey (Or from a Sub-User) | |||
| Create from 100+ Survey Templates | |||
| Survey Restrictions | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Date Range Availability | |||
| Maximum Response Limits | |||
| Email Notifications | Monthly Basic | Premium | ActionTracker™ Request Demo |
| All or Selected Response Questions with File Attachment | |||
| Include PDF Attachment | |||
| Security Options | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Restrict Survey with a Password | |||
| Restrict Survey Using an Email List | |||
| Restrict Survey to IP Address Range | |||
| Captcha | |||
| Allow Respondent to Upload Files | |||
| Numbering and Navigation | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Page Numbering Options (Progress Bar Options) | |||
| Question Numbering Options (e.g. Sequential, start over with each page or no numbers) | |||
| Back Button Options | |||
| Cancel Button Options | |||
| Save and Continue Button (Allow respondent to save their response and return to continue later) | |||
| Editable "Submit," "Back," "Next," and "Continue Later" text and button style | |||
| Survey Start | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Greeting Page (Text Editor with images and Videos) | |||
| Survey Completion | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Thank You Page (Text Editor with images and Videos) | |||
| Redirect Respondent Upon Completion | |||
| View Results (Standard) (Compare Respondent to All Respondents in Survey) | |||
| View Results (Advanced) (Customize Results Page with Piping and Charting with text editor) | |||
| Anonymous Responses | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Anonymous Responses (Address Book Sent Invitations Supports Fully Anonymous Responses) |
| Contact Management System (Manage your contacts for survey distribution entirely from SurveySquare) | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Import Contacts from File | |||
| Copy and Paste in Bulk | |||
| Add a Single Contact | |||
| Add Single Contact to Multiple Lists | |||
| Custom Fields | |||
| Full Search on any Field |
| You Own Your Data | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Responses Per Plan | |||
| Data Exporting | |||
| Delete Data | |||
| Deploy Survey or Form Links | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Default Link (e.g. http://www.surveysquare.com/survey.aspx?SurveyID=XAQ7H2VP) | |||
| Secure Link (e.g. https://www.surveysquare.com/survey.aspx?SurveyID=XAQ7H2VP) | |||
| Popup Survey e.g. (pop-up survey on top of a user's current browser) | |||
| Survey ID (Respondent enters code on our site e.g. 5AP5HVGI) | |||
| QR Code (Create QR code with branding for Print Media)Requires an additional fee | Requires an additional fee | ||
| Query String Survey ID (Capture custom information with survey response)(e.g. www.surveysquare.com/survey.aspx?SurveyID=C7AA56VC&CID=1234&ON=3455&CNAME=Sally) | Requires an additional fee | ||
| Auto Populate (Auto populate answers to questions you already know e.g. Respondent contact information) | Requires an additional fee | ||
| Manual Input | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Share Link to Anyone for Rapid Input (Password Restricted) | |||
| Email Invitations | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Send Invitations to a Address Book List | |||
| Attach Files (400kb Limit) | |||
| Merge Field Capability with Custom Fields | |||
| Limit Respondent to 1 Response | |||
| Send Replies to a defined Email ID | |||
| Send Email in Plain Text | |||
| Send Email with Secure (SSL) link | |||
| Track progress of survey response | |||
| Send Reminders (e.g. To Incomplete and/or No Response) | |||
| Duplicate Respondent | Monthly Basic | Premium | ActionTracker™ Request Demo |
| IP Based (Allow 1 respondent per IP Address) | |||
| URL Variable Based |
| Analyze Results Online | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Analyze Results Online with Sub-Users | |||
| Create Unlimited Reports per Survey | |||
| Scorecard Example (With 6 Level Sorting) | Requires an additional fee | ||
| Custom Reporting | Requires an additional fee | ||
| Trend Reporting | Requires an additional fee | ||
| View Average Response Time | |||
| Filter Results (e.g. By date, Question, Address Book Fields, Query String, Score and more!) | |||
| Add Cross Tabs (Create all Cross Tabs at Once) Cross-Tabulate Example | |||
| Random Selector (e.g. Select Random Response from Filtered list for Awarding Prizes) | |||
| Export Data to Excel | |||
| Add Charting (Supports 1 click chart types like Pie/Bar/Donut/Line/Horizontal Bar/*Top Box) | *Requires an additional fee | ||
| View Individual Response Detail (Export to PDF/Word) | |||
| Report Branding | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Add Logo | |||
| Include Survey Parameters (Filters applied, average score etc.) | |||
| Editable Page Header | |||
| Editable Report header | |||
| Editable Introduction Section using Text Editor | |||
| Editable Page Footer | |||
| Report Sharing | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Automatically Email Reports to Anyone | |||
| Password Option | |||
| SSL Option | |||
| Multiple Report Frequency (daily, weekly, any day of the week, monthly) | |||
| Dynamic Reporting Option (Includes responses per frequency period i.e. weekly = last 7 days responses) |
| Basics | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Unlimited Surveys | |||
| Responses Per Plan | |||
| Multi-User (User Restrictions based on Rights) | |||
| Email Notification Settings by User (e.g. Email notification when response has been assigned to user) | |||
| ActionTracker™ Options | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Editable Status Code Labels and Colors | |||
| Issue Code Table | |||
| Rejection Code Table (Users can Reject Assigned Response based on Reason Table) | |||
| Priority Label Table | |||
| Next Steps Table | |||
| Custom Fields (Add up to 6 Custom Fields for additional tracking and reporting) | |||
| Auto-Close (Automatic Email Notifications sent to Respondent Prior to Auto-Close and Supports Embedded Survey for Support Evaluation) | |||
| Post Responses to ActionTracker (e.g. All Responses, Based on Scoring, or Triggers based on Answered Response) | |||
| Track Multiple Items from Same Survey Response (e.g. Low Response Ratings and Product Requests) | |||
| Auto Assign Response to User (e.g. Specific User, Sequential Users, Lookup based on Response or Table) | |||
| Manual Input (Supports iPhone/iPad/Android/Tablet for photo upload by Survey Question) | |||
| Email Notification (All or Selected Response Questions with File Attachment by Survey Question and Include PDF Attachment) | |||
| ActionTracker™Listing of Action Items | Monthly Basic | Premium | ActionTracker™ Request Demo |
| List of Action Items by Date Order (Supports Drill-Down of Action Items with 1-Click Filters based on Status) | |||
| Mass Change Capability (e.g. For Status Change and Archiving) | |||
| Search Responses by Key Words ) | |||
| Copy Action Items (Responses) (e.g. For Multi-Issue Management | |||
| Action Item Details Tab | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Issue Code Assignment | |||
| Assigned To: User ID | |||
| Rejection Code Assignment | |||
| Action Item Reminders(Interfaces with Outlook) | |||
| Priority Level Assignment | |||
| Next Steps Assignment | |||
| Status Code Assignment | |||
| Item Description Summary (Supports single click open ended comments from survey response) History Notes | |||
| History Notes (View Auto Date/Time Stamp of all activity including Add New Notes, and sent and received email) | |||
| Survey Response Tab | Monthly Basic | Premium | ActionTracker™ Request Demo |
| View Response with Uploaded Photos by Question | |||
| Document Storage | Monthly Basic | Premium | ActionTracker™ Request Demo |
| View Response with Uploaded Photos by Question | |||
| Upload and Stores all File Types with each Response | |||
| Upload and Stores Files by Users | |||
| Auto-Upload and Stores Files Received from Emails to Branded Account | |||
| Send Email Tab | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Branded Email Account (e.g. Company.ActionTracker@SurveySquare.com) | |||
| Unlimited Branded Templates (Supports Default Email ID & Canned Replies) | |||
| Supports File Attachment in email with Links | |||
| Mail Merge fields (e.g. Auto insert Summary Description of issue, all Key Fields Supported including Custom Fields) | |||
| Archive ActionTracker™Listing of Action Items | Monthly Basic | Premium | ActionTracker™ Request Demo |
| List of Completed Action Items by Date Order (e.g. Supports Drill-Down of Action Items with 1-Click Filters based on Status) | |||
| Full Retention of Action Item | |||
| Key Word Search | |||
| Manage Filters (Filters on 15 Key Fields i.e. Issue Date, Issue Code etc.) | |||
| Centralized Email Tab | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Compose New Email | |||
| Inbox View | |||
| Sent Box View | |||
| Archived Email | |||
| Deleted Email | |||
| Reporting | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Dashboard (7 Standard Charts) | |||
| Custom Reporting (Create custom reports for any of the 6 ActionTracker Custom Fields) | |||
| Statistics (e.g. Account and User Activity) |
| Details | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| No Contracts to Sign | |||
| Responses | 1,000/mo | 12,000/year | 12,000/year |
| Additional Responses over Plan | $.10 | $.07 | $.09 |
| Address Book Contacts | 1,000 | 100k | Unlimited |
| Report Shares | 10 | 1,000 | Unlimited |
| Question Numbering Options (e.g. Sequential, start over with each page or no numbers) | 1 | 1 | 1 |
| Sub-Users (More than 5 Sub-Users? Request Quote!) | $29.00 | $360.00/yr | $360.00/yr |
| Unlimited Surveys | |||
| Unlimited Forms | |||
| Unlimited Questions | |||
| Multi-Page Surveys | |||
| Upgrade or Downgrade at Any time | |||
| Social Media | Requires an additional fee | ||
| Carousel Selector | Requires an additional fee | ||
| Email Respondent Send branded email to respondent with attachment or Buttons that link back to your website pages (Includes Click-Thru tracking for example for Product Request) | Requires an additional fee | ||
| Scorecard Example (With 6 Level Sorting) | Requires an additional fee | ||
| Custom Reporting | Requires an additional fee | ||
| Trend Reporting | Requires an additional fee | ||
| Add Charting (Supports 1 click chart types like Pie/Bar/Donut/Line/Horizontal Bar/*Top Box) | Requires an additional fee | ||
| 100+ Custom Survey Templates | |||
| Limits on Email Invitations | None! | None! | None! |
| Tell-A-Friend | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Get 1 free month for referring an Annual Paid Account | |||
| Payment Options | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Visa, MasterCard, American Express, Discover Card | |||
| Invoicing (Limited to Annual Plans) | |||
| 40% Off Non-Profit Pricing See Non Profit Plans) |
| Support and Other Services | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Online Support (Chat, Videos, Help Desk) | |||
| Email Support | |||
| Direct Phone Support | |||
| Customization by Request | Monthly Basic | Premium | ActionTracker™ Request Demo |
| Data Importing | |||
| Customization for New Features | |||
| Customization of Automated Reporting | |||
| Custom Automated Response Data Exporting |
| Survey Security | Monthly Basic | Premium | ActionTracker™ Request Demo |
|---|---|---|---|
| Survey Password (e.g. password protection) | |||
| Private Reports (e.g. requires password to view a report) | |||
| Secure Tier 1 Data Center | |||
| Data Back-Ups | |||
| Firewall Protection | |||
| SSL Support | |||
| Strict Privacy Policy – you own your data | |||
| 99% guaranteed Uptime |