Customer Comments
“SurveySquare has added tremendous value in terms of our overall customer feedback. We now get information daily from our customers around their overall experience in all of our stores, where we are delighting them and where we have opportunities to improve. The process to launch was very non-intrusive and in fact so easy we launched [...]
Senior Vice President, ShopKo Stores
Q: What is SurveySquare?
Answer:
SurveySquare is an online subscription-based survey service that was designed and developed from the ground up in June, 2004. SurveySquare has an expertise in creating software that makes work simple and easy. Since our service is hosted on our servers, you can immediately start creating your own surveys once you’ve subscribed. If you don’t have time to create your own survey, we can do that for you as well.
Q: What kinds of plans do you offer?
Answer:
We offer annual “for-profit” and “non-profit” entities. Also, check out our new monthly plans! We have discounted our plans by 40% for “non-profit” educational institutions and organizations with a 501 (c) status. Again, this offer is only for "non-profit" entities. If your email address does not contain .org, we may contact you to confirm that you are affiliated with a non-profit organization.
Q: How do I pay for the service?
Answer:
When you sign up using our Trial Plan you pay nothing for 14 days. At any time you can convert your Trial Plan to a paid subscription where you have the option to pay by company check or credit card online.
Q: Does your system handle multiple users?
Answer:
Absolutely! We felt that our customers would want to be able to have multiple accounts so they could share their work and be more productive. You can share Surveys, Styles, Q-Banks and Reports. Additional users are priced at a lower rate for our Annual Plan customers.
Q: Do I have to install any software?
Answer:
No! SurveySquare is fully hosted on our own dedicated, encrypted server. All you need is internet access.
Q: What versions of web browsers do you support?
Answer:
SurveySquare.com was designed for use with Microsoft’s Internet Explorer 6.0 or greater and FireFox 2.0 or greater. PLEASE NOTE: Surveys may be taken with all major browsers on the market today.
Q: What happens to my data when my subscription expires?
Answer:
We retain all of your data for at least 30 days once your subscription expires. After that, we reserve the right to purge it. If you later activate your account and for some reason you want to recover the purged information you will need to contact us directly; we might be able to recover it for you if it hasn’t been too long since you were with us last.
Q: Can I change plans?
Answer:
SurveySquare offers subscription-based services. When your current plan expires you can subscribe to a new or different plan. If your surveying needs change during your subscription period, please contact us so we can find a plan that works better for you.
Q: What if I want to cancel my subscription?
Answer:
The Administrator is the only one who can set the subscription to “Not Renew” by going to their “My Account/Manage Plan” section and setting their plan to “Not Renew”. Prior to your current plan expiring, if you decide to continue with your service, you can simply go to your “My Account/Manage Plan” section and select your plan.
Q: I'm too busy to create surveys myself - can you create them for me?
Answer:
Yes! We know your time is valuable so please contact us directly by calling 913-712-9882 so we can help find a solution that meets your requirements.
Q: Are there any incentives if I want to tell someone about your services?
Answer:
Yes! We are currently offering 30 additional days added to your current plan when you refer SurveySquare to a friend and they subscribe to one of the qualifying plans. In order to receive your award you must use our “Tell-A-Friend” feature. The email addresses provided will ONLY be used for this purpose.
