Features
We provide you with the solutions, services, and tools to better understand your customers, anticipate their needs, and continue to provide a one-of-a-kind, exceptional customer experience.
Reputation Management Platform manages all your reviews from one convenient location
- Track your teams Net Promoter Score instantly or see their 5-star ratings for any period of time.
- Read and Respond to your reviews real-time with ai Technology.
- Send Shout-Outs to your team in the field thanking them for doing great work and getting super reviews.
- Use our Google Review Competitor Report and see how you stack up against your competitors in your market.
Review Widget allows you to showcase all of your great reviews in one place on your Website.
- Interactive Review Widget allows your site visitors to easily read your reviews from SurveySquare, Google, Facebook, Yelp and BBB.
- Add Zingers to your website that link to your Review Widget.
- Repost your Reviews! Highlight your great reviews with our reposting feature to your Google, Facebook or Instagram business feeds.
- Our Dashboard allows you to easily monitor your reviews and spot trends.
ActionTracker helps you track and resolve issues quickly.
- Track and auto-assign issues and sales leads in real-time.
- Keep track of your action items with full audit trails.
- Identify your Top Issues and drill down amongst team members.
- Monitor your action items with our Dashboard
Communication with your customers is critical for improving customer satisfaction, we make it easy!
- VOIP – Easily make crystal clear calls to your customers thru your browser with one click.
- Text – Send and receive text messages wth your customers.
- Email – Effortlessly manage emails with custom templates, appointment reminders, and dispatch.
- Monitor Reviews real-time from the Communication Manager and respond via VOIP, SMS or Email.
Employees are you most important asset, our Reports help you help them to succeed.
- Performance Review Reports using feedback from your customers are great for annual or periodic reviews with your team members.
- Scorecards quickly identify your top performers and track your underperformers for coaching.
- Our Employee Surveys help measure your team’s engagement and identify areas of self-development and self-improvement.
- Incentivize your employees with our Leaderboard Report and reward them for doing great work and getting positive reviews.
Surveys that make sense for your business and gain valuable insight into your customers’ sentiment. We're the Experts...so let us do all of the set-up for you!
- Powerful Surveys that generate Reviews and Sales Leads.
- Enforce Your Brand
- Deploy SMS/Email Surveys (via Spreadsheet import, Mobile APPs or API)
- Make Analyzing Easy
Gain insight with our online Analyzer about your customer’s feedback.
- Graphs
- Trend Charts
- Crosstabs
- Powerful filters
Appointment Reminders are a great tool in communicating appointment times with your customers.
- Text, Email and/or Voice Reminders using our custom templates with a personalized message.
- Auto-Reply Text Back Confirmation Message for SMS
- With our Voice Platform you won’t have to worry about having their mobile number to text them – any phone number will work!
Dispatch notifications help build confidence by letting your customers know your team is on the way.
- Notify your customers via Text/Email/Voice you team is on the way!
- Custom Responsive/HTML Templates supports team member profile
- Fully Branded URL
- Personalized Message
- Use or Mobil APP in the field and let your team members dispatch and/or ask for a review using any Android/Apple mobile devices.
Voice Campaigns allow you to communicate with all your customers.
- Voice Campaigns reach everyone with a phone number and NOT just mobile users.
- Campaigns can be scheduled and in batches to help spread call-in loads
- Use our “Text to Speech” or “Record” the message in your own voice
- Advanced Call Menu Options come standard!
Text Me Widget on your website lets your customers easily communicate with you.
- Fully Branded
- Supports Multiple Locations
- Sent Text message to anyone on your team
- Includes Email Notifications
- Can be managed with our ActionTracker
Referrals help grow your business and our surveys facilitate that growth. Your team will receive an immediate notification email with every referral or automatically assign it to them in our ActionTracker!
- Our powerful surveys ask your happy customers for a referral.
- Add a “Referral” button and link your “Referral” program on your website.
Sales Opportunities are maximized with our powerful surveys.
- We generate "qualified" sales leads.
- Our surveys allow you the opportunity to list your additional products/services.
- Automated branded emails sent to your customer at completion of their survey that links directly to your webpages.
- Manage your sales leads with our ActionTracker!
Reach your customers via SMS, Email and Voice with our flexible deployment options.
- Multi deployment thru spreadsheet Imports.
- Single deployment thru our platform.
- By your team using our Mobile APP’s in the field.
- Hands free via API interface with our Partners.