SurveySquare Features List

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Standard Question Types

Question Types

Monthly Basic

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Social Media
Requires an additional fee
Carousel Selector
Requires an additional fee
Net Promoter Score
Dropdown
Table
(Single or Double Dropdown/Button)
Radio button
Yes/No
True/False
Multiple Choice
Matrix Checkboxes
Matrix Textbox
Matrix Radio buttons
Rating Scale
Star Rating Scale
Constant Sum
Text Box
One Line with Validation
Multi-line with Validations
Ranking
Display
(Text editor for text & images)
Name & Address

Question Option Features

Monthly Basic

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Make Questions Required
Randomize Answer Order
Answer Layout
(i.e.Vertical/Horizontal)
Text Box
(i.e. 50-5000 characters)
"Other" line – text or box
(e.g.100-500 characters)
Points
Default Answer Row
Limit Number of Selected Answers (MC)
Auto or Manually Adjust Formatting
Top Box

Logic, Branching & Triggers

Advanced Logic

Monthly Basic

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Question Branching
Question Branching Example

Response Triggers

Monthly Basic

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Email Triggers
Email Respondent
Send branded email to respondent with attachment or Buttons that link back to your website pages (Includes Click-Thru tracking for example for Product Request)
Requires an additional fee

Branding & Survey Design

Survey Branding

Monthly Basic

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Editable "Back" Next" "Submit" "Cancel" Button Text
Upload Logo's
Customizable Font Family & Size
Customizable Page Colors
Customizable Matrix Question Colors
Editable Header/Footer Text
Optional Back Button
Customizable Progress Bar
(Supports Color Choices)
Customizable Border
Question Numbering Options
Customizable Greeting message
Customizable Thank You message

Libraries

Monthly Basic

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Q-Banks
(e.g. Store Your Standard Questions)
Styles
(e.g. Store and share your Survey Themes our use our Standard Ones)
Image Manager
(e.g. Store your own images, documents, photos)

Survey Creation

Survey Creation

Monthly Basic

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Create from Scratch
Copy from Existing Survey
(Or from a Sub-User)
Create from 100+ Survey Templates

Survey Restrictions

Monthly Basic

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Date Range Availability
Maximum Response Limits

Email Notifications

Monthly Basic

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All or Selected Response Questions with File Attachment
Include PDF Attachment

Security Options

Monthly Basic

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Restrict Survey with a Password
Restrict Survey Using an Email List
Restrict Survey to IP Address Range
Captcha
Allow Respondent to Upload Files

Numbering and Navigation

Monthly Basic

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Page Numbering Options
(Progress Bar Options)
Question Numbering Options
(e.g. Sequential, start over with each page or no numbers)
Back Button Options
Cancel Button Options
Save and Continue Button
(Allow respondent to save their response and return to continue later)
Editable "Submit," "Back," "Next," and "Continue Later" text and button style

Survey Start

Monthly Basic

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Greeting Page
(Text Editor with images and Videos)

Survey Completion

Monthly Basic

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Thank You Page
(Text Editor with images and Videos)
Redirect Respondent Upon Completion
View Results (Standard)
(Compare Respondent to All Respondents in Survey)
View Results (Advanced)
(Customize Results Page with Piping and Charting with text editor)

Anonymous Responses

Monthly Basic

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Anonymous Responses
(Address Book Sent Invitations Supports Fully Anonymous Responses)

Email/Address Book

Contact Management System
(Manage your contacts for survey distribution entirely from SurveySquare)

Monthly Basic

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Import Contacts from File
Copy and Paste in Bulk
Add a Single Contact
Add Single Contact to Multiple Lists
Custom Fields
Full Search on any Field

Deployment Options

You Own Your Data

Monthly Basic

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Responses Per Plan
Data Exporting
Delete Data

Deploy Survey or Form Links

Monthly Basic

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Default Link
(e.g. http://www.surveysquare.com/survey.aspx?SurveyID=XAQ7H2VP)
Secure Link
(e.g. https://www.surveysquare.com/survey.aspx?SurveyID=XAQ7H2VP)
Popup Survey
e.g. (pop-up survey on top of a user's current browser)
Survey ID
(Respondent enters code on our site e.g. 5AP5HVGI)
QR Code
(Create QR code with branding for Print Media)
Requires an additional fee
Query String Survey ID
(Capture custom information with survey response)(e.g. www.surveysquare.com/survey.aspx?SurveyID=C7AA56VC&CID=1234&ON=3455&CNAME=Sally)
Requires an additional fee
Auto Populate
(Auto populate answers to questions you already know e.g. Respondent contact information)
Requires an additional fee

Manual Input

Monthly Basic

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Share Link to Anyone for Rapid Input
(Password Restricted)

Email Invitations

Monthly Basic

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Send Invitations to a Address Book List
Attach Files
(400kb Limit)
Merge Field Capability with Custom Fields
Limit Respondent to 1 Response
Send Replies to a defined Email ID
Send Email in Plain Text
Send Email with Secure (SSL) link
Track progress of survey response
Send Reminders
(e.g. To Incomplete and/or No Response)

Duplicate Respondent

Monthly Basic

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IP Based
(Allow 1 respondent per IP Address)
URL Variable Based

Reporting & Analysis

Analyze Results Online

Monthly Basic

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Analyze Results Online with Sub-Users
Create Unlimited Reports per Survey
Scorecard Example
(With 6 Level Sorting)
Requires an additional fee
Custom Reporting
Requires an additional fee
Trend Reporting
Requires an additional fee
View Average Response Time
Filter Results
(e.g. By date, Question, Address Book Fields, Query String, Score and more!)
Add Cross Tabs
(Create all Cross Tabs at Once)
Cross-Tabulate Example
Random Selector
(e.g. Select Random Response from Filtered list for Awarding Prizes)
Export Data to Excel
Add Charting
(Supports 1 click chart types like Pie/Bar/Donut/Line/Horizontal Bar/*Top Box)
*Requires an additional fee
View Individual Response Detail
(Export to PDF/Word)

Report Branding

Monthly Basic

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Add Logo
Include Survey Parameters
(Filters applied, average score etc.)
Editable Page Header
Editable Report header
Editable Introduction Section using Text Editor
Editable Page Footer

Report Sharing

Monthly Basic

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Automatically Email Reports to Anyone
Password Option
SSL Option
Multiple Report Frequency
(daily, weekly, any day of the week, monthly)
Dynamic Reporting Option
(Includes responses per frequency period i.e. weekly = last 7 days responses)

ActionTracker™

Basics

Monthly Basic

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Unlimited Surveys
Responses Per Plan
Multi-User
(User Restrictions based on Rights)
Email Notification Settings by User
(e.g. Email notification when response has been assigned to user)

ActionTracker™ Options

Monthly Basic

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Editable Status Code Labels and Colors
Issue Code Table
Rejection Code Table
(Users can Reject Assigned Response based on Reason Table)
Priority Label Table
Next Steps Table
Custom Fields
(Add up to 6 Custom Fields for additional tracking and reporting)
Auto-Close
(Automatic Email Notifications sent to Respondent Prior to Auto-Close
and Supports Embedded Survey for Support Evaluation)
Post Responses to ActionTracker
(e.g. All Responses, Based on Scoring, or Triggers based on Answered Response)
Track Multiple Items from Same Survey Response
(e.g. Low Response Ratings and Product Requests)
Auto Assign Response to User
(e.g. Specific User, Sequential Users, Lookup based on Response or Table)
Manual Input
(Supports iPhone/iPad/Android/Tablet for photo upload by Survey Question)
Email Notification
(All or Selected Response Questions with File Attachment by Survey Question
and Include PDF Attachment)

ActionTracker™Listing of Action Items

Monthly Basic

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List of Action Items by Date Order
(Supports Drill-Down of Action Items with 1-Click Filters based on Status)
Mass Change Capability
(e.g. For Status Change and Archiving)
Search Responses by Key Words
Copy Action Items (Responses)
(e.g. For Multi-Issue Management)

Action Item Details Tab

Monthly Basic

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Issue Code Assignment
Assigned To: User ID
Rejection Code Assignment
Action Item Reminders(Interfaces with Outlook)
Priority Level Assignment
Next Steps Assignment
Status Code Assignment
Item Description Summary
(Supports single click open ended comments from survey response)
History Notes
(View Auto Date/Time Stamp of all activity including
Add New Notes, and sent and received email)

Survey Response Tab

Monthly Basic

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View Response with Uploaded Photos by Question

Document Storage

Monthly Basic

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View Response with Uploaded Photos by Question
Upload and Stores all File Types with each Response
Upload and Stores Files by Users
Auto-Upload and Stores Files Received from Emails to Branded Account

Send Email Tab

Monthly Basic

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ActionTracker™

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Branded Email Account
(e.g. Company.ActionTracker@SurveySquare.com)
Unlimited Branded Templates
(Supports Default Email ID & Canned Replies)
Supports File Attachment in email with Links
Mail Merge fields
(e.g. Auto insert Summary Description of issue, all Key Fields Supported including Custom Fields)

Archive ActionTracker™Listing of Action Items

Monthly Basic

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List of Completed Action Items by Date Order
(e.g. Supports Drill-Down of Action Items with 1-Click Filters based on Status)
Full Retention of Action Item
Key Word Search
Manage Filters
(Filters on 15 Key Fields i.e. Issue Date, Issue Code etc.)

Centralized Email Tab

Monthly Basic

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Compose New Email
Inbox View
Sent Box View
Archived Email
Deleted Email

Reporting

Monthly Basic

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Dashboard
(7 Standard Charts)
Custom Reporting
(Create custom reports for any of the 6 ActionTracker Custom Fields)
Statistics
(e.g. Account and User Activity)

Plan Summary

Details

Monthly Basic

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No Contracts to Sign
Responses
1,000/mo
12,000/year
12,000/year
Additional Responses over Plan
$.10
$.07
$.09
Address Book Contacts
1,000
100k
Unlimited
Report Shares
10
1,000
Unlimited
Account Users
1
1
1
Sub-Users
(More than 5 Sub-Users? Request Quote!)
$29.00
$360.00/yr
$360.00/yr
Unlimited Surveys
Unlimited Forms
Unlimited Questions
Multi-Page Surveys
Upgrade or Downgrade at Any time
Social Media
Requires an additional fee
Carousel Selector
Requires an additional fee
Email Respondent
Send branded email to respondent with attachment or Buttons that link back to your website pages (Includes Click-Thru tracking for example for Product Request)
Requires an additional fee
Scorecard Example
(With 6 Level Sorting)
Requires an additional fee
Custom Reporting
Requires an additional fee
Trend Reporting
Requires an additional fee
Add Charting
(Supports 1 click chart types like Pie/Bar/Donut/Line/Horizontal Bar/*Top Box)
Requires an additional fee
100+ Custom Survey Templates
Limits on Email Invitations
None!
None!
None!

Tell-A-Friend

Monthly Basic

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Get 1 free month for referring an Annual Paid Account

Payment Options

Monthly Basic

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Visa, MasterCard, American Express, Discover Card
Invoicing
(Limited to Annual Plans)
40% Off Non-Profit Pricing
(See Non Profit Plans)

Support

Support and Other Services

Monthly Basic

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Online Support
(Chat, Videos, Help Desk)
Email Support
Direct Phone Support

Customization by Request

Monthly Basic

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Data Importing
Customization for New Features
Customization of Automated Reporting
Custom Automated Response Data Exporting

Security & Reliability

Survey Security

Monthly Basic

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ActionTracker™

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Survey Password
(e.g. password protection)
Private Reports
(e.g. requires password to view a report)
Secure Tier 1 Data Center
Data Back-Ups
Firewall Protection
SSL Support
Strict Privacy Policy – you own your data
99% guaranteed Uptime
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