SurveySquare.com – Custom, Online Survey/Research Software, Analytics, Training and Consulting.
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Here is a list of Frequently Asked Questions about our Service.
     
  GENERAL QUESTIONS
   
What is Survey Square?
What kind of plans do you offer?
How do I pay for the service?
Does your system handle multiple users?
How many users can I have?
If I have a multi-user plan how do I manage who can use it?
Can I transfer my “sub-users” surveys to other users within my account?
Do I have to install any software?
What versions of web browsers do you support?
What happens to my data when my subscription expires?
How can I view my previous invoices?
Do you store my credit card information?
What is the role of the Administrator?
What if I use up my response credits and I still have active surveys?
What is Auto-Fill?
Can I change plans?
What if I want to cancel my subscription?
I’m too busy to create surveys myself; can you create them for me?
Are there any incentives if I want to tell someone about your service?
     
  USAGE QUESTIONS
   
Do you offer a spell checking option?
Can I import or export my e-mail contacts?
Is there a limit to the number of questions or pages on my surveys?
What is Question Branching?
What is Page Conditioning?
What is a Response Trigger?
     
  SURVEY RELATED QUESTIONS
   
What are the different methods I can use to deploy my survey?
Can I manually input responses received from a paper survey?
Can I limit who can take my surveys?
Can I be notified when a survey response has been received?
Can my respondents return to finish taking their survey at a later time?
Do you provide a web greeting page?
What are the options available at the end of the survey?
Can the results be shown to the respondent at the end of the survey?
Can I track the status of responses sent out by email?
Can I control when my survey is available to be taken?
     
  QUESTION BANK QUESTIONS
   
Can I store questions for later use?
Can I share my Q-Banks?
     
  STYLE QUESTIONS
   
How can I change the look and feel of my surveys?
Can I add my Logo or images to a survey?
Can I insert a Header or Footer on my surveys?
     
  ADDRESS BOOK QUESTIONS
   
What is the Address Book?
Can I Import my contacts?
Is there a limit to the number of contacts I can have?
Can I create my own custom fields for my contacts?
Can I send out follow-up reminders for those who have not taken my survey?
Is there a limit to the number of emails I can send?
     
  REPORTS/ANALYZER QUESTIONS
   
Can I analyze my data online?
What are Report Shares?
How can I filter my responses?
Is there a limit to the number of reports I can create?
Is there a limit on the number of Report shares?
Can I export my survey response data?
     
  HELP QUESTIONS
   
What kind of help do you provide?
Can I get answers quickly?
Why do I need to register with your online help service?
How can I make suggestions for improving your service?
If I find a “bug” what do I do?
     
 
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