Kansas State Representative, Ronnie Metsker (www.RonieMetsker.com), serves thousands of constituents across Mission, Overland Park and Roeland Park, Kansas. As such, regular communication is a key component in his job responsibilities. He relies on weekly e-newsletters, Town-Hall-styled meetings and networking activities to stay on top of pressing issues and opinions. Accountable for so many important stakeholders, it was challenging to provide the high level of personal attention he was commitment to, while staying in touch with his district and listening to their wants and needs.

Representative Metsker needed to find a faster and easier means of gathering constituency feedback. He considered paper surveys to meet these demands, but found this process too costly and inconvenient. He further didn’t want to introduce time-intensive manual data tabulation, which would draw his staff away from more important roles.

Through networking activities with the Overland Park Chamber of Commerce, Representative Metsker met Mr. Jay Farr, Chamber member and owner of SurveySquare.com. After their initial meeting, Representative Metsker chose SurveySquare.com for his important survey needs. “Survey Square is a great service for the community and those seeking input, information and intelligence regarding decisions and direction needing to be made based on client, membership, constituent base.  SurveySquare is such a slick system and so user friendly” explains Representative Metsker. ”The SurveySquare staff was extremely helpful.” 

Representative Metsker quickly found that SurveySquare gave him complete control over his questions, while also delivering the flexibility to quickly deploy surveys in his e-newsletters and on his website. With the SurveySquare support team’s professional guidance, he developed a cost-effective postcard inviting constituents to participate in his ongoing satisfaction and issue surveys. Once posted on his website, he was able to gather critical, time-pressing feedback on important topics. This option allowed a wider distribution for a fraction of the cost it would have required to develop, distribute and tally paper responses.

Representative Metsker went on to say: “37 collogues just did a survey about two weeks ago the old fashioned way: paper-style.  I was asked to join-in, but I didn’t like the question restrictions. I went with you [SurveySquare.com] and the postcard.  I also beat their price, too. I am happy with the direction I went.”

Representative Metsker had immensely positive response once he deployed the first survey, discovering many other citizens outside of his district also wanted to contribute.One neighbor wrote: “I shared your newsletter today with three work friends from another area who do not get legislative updates.They asked if it is OK to take your survey.”  Representative Metsker is extremely pleased with survey response, owing this success to the speed, cost-efficiency and convenience of SurveySquare.com.